I am delighted to share my positive experience working with Melanie Matos, my client services representative for the BHPIP program. From the very beginning, Melanie showed genuine dedication to supporting Mending Hearts Behavioral Health & Family Services in upgrading our healthcare technology infrastructure. She helped me navigate the milestone completion process smoothly.Melanie made herself available, explained the process step-by-step, demonstrating much patience with my limited knowledge of technology. We have already benefited from the connection to the NJHIN, as we have begun receiving alerts for admission, discharge, and transfers. We recognize that integrating health information will enhance our patient care. Thank you, Melanie, for your professionalism, patience, and dedication to guiding me successfully through the BHPIP process.