Communication Excellence Certificate

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Communication Excellence Certificate

Strong interpersonal communication skills are widely recognized as one of the key characteristics shared by great performers at all levels of the organization. These same communication skills enhance the quality and effectiveness of each and every relationship an individual has.

This course is designed to maximize the participant’s ability to connect, relate and communicate with a broad range of people. Anyone who completes the program will know how to communicate in a variety of scenarios ranging from professional to personal, one-on-one or group settings, and with individuals with whom they agree or disagree.

NJII Communication Excellence Certificate Who Should Participate and Program Benefits

Who Should Participate?

The Communication Excellence Professional Development Series is designed for high performing professionals at all levels and in all types of organizations

Program Benefits

  • Better understand yourself and others to broaden your communication effectiveness with diverse individuals and audiences.
  • Apply key communication methods—such as informational briefing, persuasive messaging, or conflict management—to meet specific objectives.
  • Master the techniques of public speaking, including message development, content, projection, inflection, and delivery.

Meet Your Instructor

Dave Mitchell is the author of The Power of Understanding Yourself, The Power of Understanding People and Peak Performance Culture: The Five Metrics of Organizational Excellence. Over 400,000 people have attended Dave’s “enter-TRAIN-ment” seminars on topics that include leadership, customer service, selling skills, and personal performance enhancement. His clients include Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Sub-Zero Wolf Appliances, Electrolux Appliances, Trek Bikes, Walt Disney World and the CIA.

In July 2013, Meeting Professionals International selected Dave as the Meeting Madness winner for Best Speaker of the Year at their World Education Congress in Las Vegas. In September 2015, Meetings and Conventions Magazine named Dave one of the Best Speakers of the Year. Dave graduated magna cum laude from Eastern Illinois University with a B.A. in Mass Communications and Business Administration. Later, he obtained his M.Ed. in Global Human Resources Development from the University of Illinois. He spent 12 years in broadcasting and as a human resources executive before he founded the Leadership Difference, Inc. in 1995. Dave has served as an adjunct professor at the University of Illinois and designated as a Certified Advanced Wine Sommelier by the International Wine Guild.

Courses Included

The Power of Understanding Yourself

8 Hours of Interactive Instruction 

  • What is Metacognition?
  • What is a Personal Core Ideology?
  • Discussion of Locus of Control
  • Interactive Style: Your Sizzle
  • Interactive Style Assessment
  • Punching Down Your Results – Primary Preference
  • Punching Down Your Results – Secondary Preference
  • Punching Down Your Results – Distribution of Preferences
  • Punching Down Your Results – Your Vulnerabilities
  • Group Exercise – Documenting Insights from Interactive Style Assessment
  • Core Values: Your Steak
  • Group Exercise – Identifying Your Core Values
  • Group Exercise – Defining Your Core Values
  • Group Exercise – Writing Your Core Ideology
  • Continuing Your Journey to a Desired Future State
  • Reflection and Debrief

The Power of Understanding People

8 Hours of Interactive Instruction 

  • Review of the Four Icons of Interaction
  • Impact of Interactive Style on Communication Effectiveness
  • Group Exercise: Adjusting to Diverse Style Preferences
  • Examining strategies to broaden communication effectiveness with diverse styles
  • What are Intrinsic Needs and How Do They Link to Interactive Style
  • Interactive Styles Impact at Work
  • Interactive Styles Impact at Home
  • Group Exercise: SWOT Analysis Of Interactive Style Preferences
  • Reflection and Debrief

Handling Uncomfortable Situations: Conflict, Coaching and Customer Complaints

8 Hours of Interactive Instruction 

  • What is Conflict Resolution: Universalism, Relativism and Dialectic Thinking
  • Interactive Styles and Conflict
  • Group Exercise: The Impact of Interactive Style on Conflict
  • Sudden Stress: The Fight or Flight Response
  • Rules of Engagement
  • A Model for Interpersonal Conflict Resolution
  • Delivering Coaching Feedback
  • Group Exercise: Navigating Critical Feedback
  • Leveraged Conflict: The Impact of Power Imbalances
  • Evangelists and Heretics
  • LAST Model for Service Recovery
  • Group Exercise: Dealing With “Customer” Complaints

A Call to Action: Designing an Effective Presentation

8 Hours of Interactive Instruction 

  • Transfer of Learning: Absorb > Connect > Apply
  • Engaging an Audience
  • The Impact of Interactive Style on Public Speaking
  • Learning Styles: What Value Does This Have?
  • Establishing Rapport
  • Segue Statements
  • Platform Skills: Do’s and Don’ts
  • Clarifying Needs: The Audience Centric Presentation
  • Group Exercise: Practice Establishing Rapport
  • Building Credibility: WOW Statements
  • Bridging Capabilities to Needs
  • Group Exercise: A Call to Action
  • Reflection and Debrief
A Call to Action: Delivering an Effective Presentation

8 Hours of Interactive Instruction 

  • Individual Presentations and Feedback (10 and 10)
  • Personal Development Plan Discussion
  • Reflection and Debrief
  • Course Deliverables Review, Reflection and Graduation
NJII Communication Excellence Certificate Upcoming Sessions

Program Details


  • Groups:  Cost Varies. Our leadership programs are ideal for groups of almost any size and can be customized to suite your unique needs. Contact us to learn more.    
  • Individual Students:  $3,000  

Time:  40 hours 

Dates: 1/4/2021

Format:  Live, online, instructor-led classes 

Skill Level:  All levels 

Type:  General Knowledge 

If you are interested in this program, please fill out the form below and we will contact you when dates are available. 



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