The Power of Understanding Yourself: Leadership Certificate

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The Power of Understanding Yourself: Leadership Certificate

The Power of Understanding Yourself provides you with a blueprint for examining your true purpose and approach to life. The program provides a map for achieving greater personal happiness, professional success and self-awareness.

Students explore personal attributes related to interactive style and engage in exercises to connect current life status to a desired future state.

During the program, participants are encouraged to engage in a deep exploration of their core values, beliefs and mission. Each attendee will create a vision for becoming their very best self.

Participants will also be exposed to and learn models for developing some of the most difficult skills to master: conflict resolution, stress management, service excellence and public speaking.

NJII The Power of Understanding Yourself

Who Should Participate?

The Power of Understanding Yourself is designed for high performing professionals in all types of organizations. The curriculum is designed to help attendees maximize their personal performance using human resources development best practice.

Program Benefits

  • Find the key to self-discovery and personal development
  • Uncover your true purpose through facilitated exercises
  • Explore strategies for being resilient and managing stress effectively
  • Discover conflict resolution techniques for customers, co-workers and personal relationships
  • Enhance presentation and public speaking skills

Meet Your Instructor

Dave Mitchell is the author of The Power of Understanding Yourself, The Power of Understanding People and Peak Performance Culture: The Five Metrics of Organizational Excellence. Over 400,000 people have attended Dave’s “enter-TRAIN-ment” seminars on topics that include leadership, customer service, selling skills, and personal performance enhancement. His clients include Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Sub-Zero Wolf Appliances, Electrolux Appliances, Trek Bikes, Walt Disney World and the CIA.

In July 2013, Meeting Professionals International selected Dave as the Meeting Madness winner for Best Speaker of the Year at their World Education Congress in Las Vegas. In September 2015, Meetings and Conventions Magazine named Dave one of the Best Speakers of the Year. Dave graduated magna cum laude from Eastern Illinois University with a B.A. in Mass Communications and Business Administration. Later, he obtained his M.Ed. in Global Human Resources Development from the University of Illinois. He spent 12 years in broadcasting and as a human resources executive before he founded the Leadership Difference, Inc. in 1995. Dave has served as an adjunct professor at the University of Illinois and designated as a Certified Advanced Wine Sommelier by the International Wine Guild.

Courses Included

The Power of Understanding Yourself

8 Hours of Interactive Instruction

  • What is Metacognition?
  • What is a Personal Core Ideology?
  • Discussion of Locus of Control
  • Interactive Style: Your Sizzle
  • Interactive Style Assessment
  • Punching Down Your Results – Primary Preference
  • Punching Down Your Results – Secondary Preference
  • Punching Down Your Results – Distribution of Preferences
  • Punching Down Your Results – Your Vulnerabilities
  • Group Exercise – Documenting Insights from Interactive Style Assessment
  • Finding Your Passion
  • Group Exercise – Identifying Your Core Values
  • Group Exercise – Defining Your Core Values
  • Group Exercise – Writing Your Core Ideology
  • Veraison – Continuing Your Journey to a Desired Future State
  • Reflection and Debrief
Becoming Resilient - Stress & Peak Performance

8 Hours of Interactive Instruction

  • Sudden Stress, Chronic Stress, and Burnout
  • Locus of Control’s Impact on Resiliency
  • The Power of Perspective
  • Group Exercise: The Stress Compartment
  • The Armor of Intrinsic Needs
  • Resiliency Through Physicality
  • Group Exercise: Stress Strategies
  • Metacognition and Stress Triggers
  • Demon Committee Meetings
  • Group Exercise: Resiliency Rules
  • Reflection and Debrief
The Heart and Art of Customer Service Excellence

8 Hours of Interactive Instruction

  • What is a “Servant’s Heart?”
  • What is Customer Experience?
  • Critical Interactions
  • Journey Mapping
  • Group Exercise: Creating a Customer Journey Map
  • Filtering: Positive, Neutral, Negative
  • The First Four Minutes Phenomenon
  • Group Exercise: Journey Strategies
  • Customers: Evangelists, Satisfied, Unsatisfied and Heretics
  • Group Exercise: Customer Retention Strategies
  • Reflection and Debrief

Resolving Conflict - It's the Issue, Not the Person

8 Hours of Interactive Instruction

  • Universalism Thinking
  • Relativism Thinking
  • Dialectic Thinking
  • Types of Conflict: Style, Task, Values
  • Interactive Style Conflicts
  • Group Exercise: Examining Interactive Style’s Role in Conflict
  • Rules of Engagement
  • A Model for Conflict Resolution
  • Group Exercise: Initiating Conflict Resolution
  • Group Exercise: Reacting to Conflict Resolution
  • Reflection and Debrief
A Call to Action: Persuasive Presentation Skills

8 Hours of Interactive Instruction

  • Transfer of Learning: Absorb > Connect > Apply
  • Engaging an Audience
  • The Impact of Interactive Style on Public Speaking
  • Learning Styles: What Value Does This Have?
  • Establishing Rapport
  • Segue Statements
  • Platform Skills: Do’s and Don’ts
  • Clarifying Needs: The Audience Centric Presentation
  • Group Exercise: Practice Establishing Rapport
  • Building Credibility: WOW Statements
  • Bridging Capabilities to Needs
  • Group Exercise: A Call to Action
  • Reflection and Debrief
NJII The Power of Understanding Yourself Upcoming Sessions

Program Details


  • Groups:  Cost Varies. Our leadership programs are ideal for groups of almost any size and can be customized to suite your unique needs. Contact us to learn more.    
  • Individual Students:  $3,000  

Time:  40 hours 

Dates: 6/21/21 

Format:  Live, online, instructor-led classes 

Skill Level:  All levels 

Type:  General Knowledge 

If you are interested in this program, please fill out the form below and we will contact you when dates are available. 


Get In Touch

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