Frontline Supervisor

Frontline managers and supervisors play a vital role in business. They are responsible for supervising the employees who ultimately deliver the products and services your valued customers desire.

Investing in talent development, at this critical point, leads to improved supervisor effectiveness and engagement, increasing the likelihood of employee productivity, retention and engagement.

A well-developed frontline workforce also provides a greater pool of candidates to fuel your talent pipeline and leads to improved customer satisfaction and return business.

This course serves as an introduction to supervisory roles and functions in today's changing workplace environment. It includes concepts, exercises and activities that explore and reinforce the supervisors role.

Anyone who wants to unleash their leadership abilities and reach new levels of success.

• Effectively organize and plan work and resources
• Tackle problems with confidence and handle the unexpected
• Take responsibility for decisions
• Demonstrate business knowledge and skills
• Make sound judgments
• Inspire others to go the extra mile
• Set clear expectations, communicate effectively and push for results
• Confront and resolve conflict

Dates: Starts January 25, 2021

Hours: 6-9pm

Days/Times: Mondays & Wednesdays

Location: Online, Live Instruction

If you are interested in running this program for employees and want to incorporate specific content or create a private session for your team, contact us to learn more about custom apprenticeship programs.

Manufacturing Employers:  If you are interested in running this program for employees and want to incorporate specific content or create a private session for your team, contact us to learn more. 

NJIT is the recipient of four-year training from the US Department of Labor. Manufacturing organizations who send their employees to this program are eligible for matching funds from the Department of Labor.